Last Updated: 18 April 2026 |
K-Lounge Bathinda
1. Introduction
Welcome to K-Lounge Bathinda ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website www.kloungebathinda.com or make a booking with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.
2. Information We Collect
We collect information that you provide directly to us, including:
- Full name, email address and phone number when you register or make a booking
- Date of birth and gender (for membership purposes)
- Payment details — processed securely through Razorpay (we do not store your card/UPI details)
- Special requests, dietary preferences and event preferences
- Technical data: IP address, browser type, pages visited, time spent
- Cookies and usage data to improve your experience
3. How We Use Your Information
- To process your event bookings and table reservations
- To send booking confirmations and VIP pass details via email
- To manage your membership and loyalty points account
- To send event updates and promotional offers (only if you opt in)
- To improve our website, services and customer experience
- To comply with legal obligations and prevent fraud
- To respond to your inquiries and support requests
4. Payment Security
All payments on our website are processed by
Razorpay, a PCI-DSS compliant payment gateway. We do not store, process or transmit your credit/debit card details, UPI or net banking credentials. Your payment information is encrypted and handled entirely by Razorpay's secure servers. For Razorpay's privacy practices, please visit
razorpay.com/privacy.
5. Information Sharing
We do not sell, trade or rent your personal information to third parties. We may share your data with:
- Service Providers: Razorpay (payment processing), email service providers
- Legal Compliance: When required by law, court order or governmental authority
- Business Transfers: In case of merger, acquisition or sale of assets
- Safety: To protect the rights, property or safety of K-Lounge, our guests or the public
6. Cookies
We use cookies to enhance your browsing experience, remember your preferences and analyze website traffic. You can control cookie settings through your browser. Disabling cookies may affect some website features. We use session cookies (expire when you close the browser) and persistent cookies (remain until deleted) for functionality and analytics purposes.
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your data (subject to legal obligations)
- Opt-out: Unsubscribe from marketing communications at any time
- Portability: Request transfer of your data in a structured format
To exercise these rights, contact us at
8. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These include SSL/TLS encryption, secure server infrastructure and limited access controls. However, no method of internet transmission is 100% secure and we cannot guarantee absolute security.
9. Children's Privacy
Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to remove such information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
K-Lounge BathindaGT Road, Near 3 Cinemas, Bathinda, Punjab 151001
+91 94786-69999 reservation@klounge.club