Refund & Cancellation Policy | K-Lounge Bathinda

Free Cancellation

Cancel more than 24 hours before the event for a full refund

50% Refund

Cancel 12–24 hours before the event for a 50% refund

No Refund

Cancellations within 12 hours of the event are non-refundable

Last Updated: 18 April 2026 | K-Lounge Bathinda

1. Overview

This Refund & Cancellation Policy applies to all bookings and purchases made on www.kloungebathinda.com including event ticket bookings, table reservations and membership plans. Please read this policy carefully before making a payment. By completing a purchase, you agree to these terms.

2. Event Ticket Bookings

Cancellation Time	Refund Amount
More than 24 hours before event	100% Full Refund
12 to 24 hours before event	50% Refund
Less than 12 hours before event	No Refund
No-show (event day)	No Refund

3. Table Reservations

24+ hours before reservation: Full refund of any advance payment made
Same-day cancellation: No refund on advance payments; minimum spend charges may apply
Pay at Venue bookings: No charge for cancellations — simply inform us at least 2 hours before
Late arrivals beyond 30 minutes may result in reservation cancellation without refund

4. Membership Plans

Silver Membership: Free registration — no refund applicable
Gold Membership (₹10,000): Non-refundable once activated. Transferable within 7 days of purchase if unused.
Platinum Membership (₹25,000): Non-refundable once activated. Please contact us within 48 hours of purchase if you wish to cancel.
Expired memberships are not eligible for refunds or extensions

5. Event Cancellation by K-Lounge

In the rare event that K-Lounge cancels or postpones an event:

You will receive 100% full refund to your original payment method within 5–7 business days
Alternatively, you may opt for a credit towards a future event
K-Lounge is not responsible for indirect costs (travel, accommodation, etc.)
Events may be cancelled due to natural calamities, government orders or force majeure events — refunds will still be processed

6. Refund Process

All eligible refunds are processed to the original payment method (credit/debit card, UPI, net banking)
Refunds are processed within 5–7 business days of approval
Bank processing time may add an additional 2–3 business days
GST (18%) is non-refundable once a confirmed booking has been made
Razorpay payment gateway charges (if any) may be deducted from the refund amount

7. How to Request a Refund / Cancellation

To cancel a booking or request a refund:

Email us at reservation@klounge.club with subject: "Cancellation – [Your Booking Code]"
Include your full name, phone number, booking/pass code and reason for cancellation
Or call us directly at +91 94786-69999 during operating hours (12 PM – 11 PM)
Our team will confirm the cancellation and initiate the refund within 1 business day

8. Rescheduling

Rescheduling of event bookings is permitted subject to availability:

Rescheduling requests must be made at least 24 hours before the original event
You may reschedule to any available upcoming event of equal or greater value
If rescheduling to a higher-priced event, the difference must be paid
A maximum of one reschedule is permitted per booking
Contact us at +91 94786-69999 or reservation@klounge.club to reschedule

9. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

Entry denied due to violation of dress code or venue rules
Entry denied due to intoxication or disruptive behaviour
Failure to carry valid government-issued photo ID
Guest is below 18 years of age
Duplicate or fraudulent use of VIP passes
Cancellation requests made outside the eligible time window

10. Contact for Refunds

K-Lounge Bathinda
GT Road, Near 3 Cinemas, Bathinda, Punjab 151001

+91 94786-69999
reservation@klounge.club

Operating Hours: Monday–Sunday, 12:00 PM – 11:00 PM

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